TY - JOUR
T1 - A model for developing high-reliability teams
AU - Riley, William
AU - Davis, Stanley E.
AU - Miller, Kristi K.
AU - Mccullough, Mac
PY - 2010/7
Y1 - 2010/7
N2 - Aim: To develop a model for high reliability in health care quality and patient safety. Background: A high-reliability health organization (HRO) has measurable near perfect performance in quality and safety. High reliability is necessary in health care where the consequences of error are high and the frequency is low. Key issues: Despite a decade of intense focus on quality and safety since a series of reports from the Institute of Medicine (IOM), health care is not a completely safe industry and quality is not what it should be to ensure high reliability for patients. Conclusions: A model for high reliability is presented that includes the individual skills necessary to assure high-reliability teams on a patient care unit. High-reliability teams (HRT) form an essential core of a HRO. These teams and their organizations value a culture of safety every day with every patient encounter. Implications for nursing management: Nurse managers can lead in creating a HRO by first developing HRTs on their patient care unit.
AB - Aim: To develop a model for high reliability in health care quality and patient safety. Background: A high-reliability health organization (HRO) has measurable near perfect performance in quality and safety. High reliability is necessary in health care where the consequences of error are high and the frequency is low. Key issues: Despite a decade of intense focus on quality and safety since a series of reports from the Institute of Medicine (IOM), health care is not a completely safe industry and quality is not what it should be to ensure high reliability for patients. Conclusions: A model for high reliability is presented that includes the individual skills necessary to assure high-reliability teams on a patient care unit. High-reliability teams (HRT) form an essential core of a HRO. These teams and their organizations value a culture of safety every day with every patient encounter. Implications for nursing management: Nurse managers can lead in creating a HRO by first developing HRTs on their patient care unit.
KW - Culture of safety
KW - High-reliability health care organizations
KW - High-reliability teams
KW - Human factors
KW - Model for high reliability
KW - Non-technical skills
UR - http://www.scopus.com/inward/record.url?scp=77957135275&partnerID=8YFLogxK
U2 - 10.1111/j.1365-2834.2010.01121.x
DO - 10.1111/j.1365-2834.2010.01121.x
M3 - Article
C2 - 20636504
AN - SCOPUS:77957135275
SN - 0966-0429
VL - 18
SP - 556
EP - 563
JO - Journal of Nursing Management
JF - Journal of Nursing Management
IS - 5
ER -