TY - JOUR
T1 - A Strategy Map’s Effect on the Feedback That Middle Managers Pass Along to Upper Management
AU - Knox, Brian D.
N1 - Publisher Copyright:
© 2020, Springer-Verlag GmbH Germany, part of Springer Nature.
PY - 2020/2
Y1 - 2020/2
N2 - Feedback from lower-level employees helps upper management know when a strategy revision is necessary. Middle managers have significant control over upper management’s access to lower-level employee feedback because they decide whether to pass along that feedback when they receive it. A strategy map may help mitigate bias in these middle managers’ feedback reporting decisions. In my experiment, participants act as middle managers who receive one of two types of lower-level employee feedback: positive feedback or negative feedback. Without a strategy map, participants over-report positive feedback, under-report negative feedback, and exhibit motivated reasoning toward negative feedback. With a strategy map, participants over-report positive feedback less, under-report negative feedback at the same rate, and their motivated reasoning against negative feedback no longer affects their reporting willingness. Thus, a strategy map could help de-bias some of the feedback middle managers pass along to upper management.
AB - Feedback from lower-level employees helps upper management know when a strategy revision is necessary. Middle managers have significant control over upper management’s access to lower-level employee feedback because they decide whether to pass along that feedback when they receive it. A strategy map may help mitigate bias in these middle managers’ feedback reporting decisions. In my experiment, participants act as middle managers who receive one of two types of lower-level employee feedback: positive feedback or negative feedback. Without a strategy map, participants over-report positive feedback, under-report negative feedback, and exhibit motivated reasoning toward negative feedback. With a strategy map, participants over-report positive feedback less, under-report negative feedback at the same rate, and their motivated reasoning against negative feedback no longer affects their reporting willingness. Thus, a strategy map could help de-bias some of the feedback middle managers pass along to upper management.
KW - Feedback
KW - Middle management
KW - Strategy
KW - Strategy map
UR - http://www.scopus.com/inward/record.url?scp=85079122375&partnerID=8YFLogxK
UR - https://scholarworks.boisestate.edu/account_facpubs/62
U2 - 10.1007/s00187-020-00293-1
DO - 10.1007/s00187-020-00293-1
M3 - Article
SN - 2191-4761
VL - 30
SP - 381
EP - 404
JO - Journal of Management Control
JF - Journal of Management Control
IS - 4
ER -