An Alternative to Recording Hash Marks

Tracy Bicknell-Holmes

An Alternative to Recording Hash Marks

University of Nebraska-Lincoln

Research output: Contribution to conference › Presentation

Abstract

Picture this: you just completed a 30-minute transaction where you helped a patron identify several relevant resources to answer their question, coached them in how to use the resources and helped them with several catalog searches. Basking in the glow of the patron’s enthusiastic praises, you record the transaction with a single hash mark on your statistics page. Were you tempted to put down more than on has mark to better represent the transaction? Are you looking for a better way to document the breadth and depth of the services you offer? This session will go over a few ideas to the tradition, one question – one hash mark model.

Original language	American English
State	Published - 30 Oct 2009
Externally published	Yes
Event	Nebraska Educational Media Association Conference, Nebraska Library Association - Duration: 30 Oct 2009 → …

Conference

Conference	Nebraska Educational Media Association Conference, Nebraska Library Association
Period	30/10/09 → …

EGS Disciplines

Library and Information Science

Access to Document

fulltext.pdfFinal published version, 71.8 KBLicense: Unspecified

Cite this

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AB - Picture this: you just completed a 30-minute transaction where you helped a patron identify several relevant resources to answer their question, coached them in how to use the resources and helped them with several catalog searches. Basking in the glow of the patron’s enthusiastic praises, you record the transaction with a single hash mark on your statistics page. Were you tempted to put down more than on has mark to better represent the transaction? Are you looking for a better way to document the breadth and depth of the services you offer? This session will go over a few ideas to the tradition, one question – one hash mark model.

M3 - Presentation

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