Assessing and changing organizational social contexts for effective mental health services

Charles Glisson, Nathaniel J. Williams

Research output: Contribution to journalReview articlepeer-review

47 Scopus citations

Abstract

Culture and climate are critical dimensions of a mental health service organization's social context that affect the quality and outcomes of the services it provides and the implementation of innovations such as evidence-based treatments (EBTs). We describe a measure of culture and climate labeled Organizational Social Context (OSC), which has been associated with innovation, service quality, and outcomes in national samples and randomized controlled trials (RCTs) of mental health and social service organizations. The article also describes an empirically supported organizational intervention model labeled Availability, Responsiveness, and Continuity (ARC), which has improved organizational social context, innovation, and effectiveness in five RCTs. Finally, the article outlines a research agenda for developing more efficient and scalable organizational strategies to improve mental health services by identifying the mechanisms that link organizational interventions and social context to individual-level service provider intentions and behaviors associated with innovation and effectiveness.

Original languageEnglish
Pages (from-to)507-523
Number of pages17
JournalAnnual Review of Public Health
Volume36
DOIs
StatePublished - 18 Mar 2015

Keywords

  • ARC
  • Evidence-based treatments
  • Implementation
  • Innovation
  • Mental health services
  • Organizational climate
  • Organizational culture
  • OSC

EGS Disciplines

  • Social Work

Fingerprint

Dive into the research topics of 'Assessing and changing organizational social contexts for effective mental health services'. Together they form a unique fingerprint.

Cite this