Call for Strategic HPT: Shift in Focus from Performance Problems to Performance Opportunities

Performance improvement professionals are familiar with the various guises of flagging performance–be it high employee turnover, decline in market share, customer complaints, and so on. By the same token, indicators that suggest an organization is performing are increased shareholder value, greater customer loyalty, higher returns per employee, ability to innovate, and efficient business processes, to name a few. When any of these performance indicators are not at par, a performance improvement professional is called upon to remedy the organizational ill. The field of performance technology, as we understand it, is fundamentally about diagnosing performance problems and delivering appropriate solutions.