Cross-Cultural Competence for Librarians

I've been interested in issues of diversity for a long time, and was first exposed to theories of cross cultural competence during graduate studies in linguistics. Later in research for my MLS, I explored aspects of cultural competence in relation to library services and the ongoing challenges of diversifying the library workforce. I'd like to talk with you today about why meeting that challenge is important and the alternatives available to improve our services to our diverse communities.