Designing Computer Software to Minimize the Need for Employee Training

Knowledge workers are faced with a dizzying array of computer-based tools. In addition, new software tools are constantly introduced to enable computer users to perform their jobs faster or better. Therefore, computer users are faced with a need to continually update their skills and learn how to use new software.

This situation is aggravated by the need for computer-using knowledge workers to accomplish work very quickly. The time typically needed for retraining or relearning conflicts with the need to be productive. This forms a problem for the company or performer who must usually accept one of two conditions.