Don't Make Me Ask: Facilitating User-Mediated Discovery with the LibAnswers FAQ

Ellie Dworak; Carrie Moore

Don't Make Me Ask: Facilitating User-Mediated Discovery with the LibAnswers FAQ

Ellie Dworak, Carrie Moore

Albertsons Library

Boise State University

Research output: Contribution to conference › Presentation

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Abstract

Many library patrons prefer to use online training materials to figure things out for themselves. Enter the library FAQ. But how can we get our patrons to the answers that they need?

Original language	American English
State	Published - 17 May 2017

EGS Disciplines

Library and Information Science

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Dont Make Me Ask Facilitating User-Mediated Discovery with theFinal published version, 1.42 MBLicense: Unspecified

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title = "Don't Make Me Ask: Facilitating User-Mediated Discovery with the LibAnswers FAQ",

abstract = " Many library patrons prefer to use online training materials to figure things out for themselves. Enter the library FAQ. But how can we get our patrons to the answers that they need?",

author = "Ellie Dworak and Carrie Moore",

year = "2017",

month = may,

day = "17",

language = "American English",

}

TY - CONF

T1 - Don't Make Me Ask: Facilitating User-Mediated Discovery with the LibAnswers FAQ

AU - Dworak, Ellie

AU - Moore, Carrie

PY - 2017/5/17

Y1 - 2017/5/17

N2 - Many library patrons prefer to use online training materials to figure things out for themselves. Enter the library FAQ. But how can we get our patrons to the answers that they need?

AB - Many library patrons prefer to use online training materials to figure things out for themselves. Enter the library FAQ. But how can we get our patrons to the answers that they need?

UR - https://scholarworks.boisestate.edu/lib_facpubs/176

M3 - Presentation

ER -

Don't Make Me Ask: Facilitating User-Mediated Discovery with the LibAnswers FAQ

Abstract

EGS Disciplines

Access to Document

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