Exploring Mobile Reference

Amy E Vecchione; Tobie Garrick

Exploring Mobile Reference

Amy E Vecchione, Tobie Garrick

eCampus Center

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Abstract

Meeting your customers where they are has taken on a whole new meaning in the 2010s. Join Amy Vecchione, of Boise State University, and Tobie Garrick, of Boise Public Library, as they explore ways to provide improved reference outcomes for customers through mobile technology. Each librarian has implemented new reference tools for customers including: connecting users to reference tools with QR (Quick Response) codes, roving reference with mobile devices, SMS reference, and mobile database instruction during the reference process. Participants will learn about barriers, how each librarian overcame them, and how mobile reference can be improved.

Original language	American English
State	Published - 27 Jul 2011

Keywords

libraries
mobile
reference

EGS Disciplines

Library and Information Science

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Exploring Mobile ReferenceFinal published version, 4.53 MBLicense: Unspecified

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title = "Exploring Mobile Reference",

abstract = " Meeting your customers where they are has taken on a whole new meaning in the 2010s. Join Amy Vecchione, of Boise State University, and Tobie Garrick, of Boise Public Library, as they explore ways to provide improved reference outcomes for customers through mobile technology. Each librarian has implemented new reference tools for customers including: connecting users to reference tools with QR (Quick Response) codes, roving reference with mobile devices, SMS reference, and mobile database instruction during the reference process. Participants will learn about barriers, how each librarian overcame them, and how mobile reference can be improved.",

keywords = "libraries, mobile, reference",

author = "Vecchione, \{Amy E\} and Tobie Garrick",

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year = "2011",

month = jul,

day = "27",

language = "American English",

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PY - 2011/7/27

Y1 - 2011/7/27

N2 - Meeting your customers where they are has taken on a whole new meaning in the 2010s. Join Amy Vecchione, of Boise State University, and Tobie Garrick, of Boise Public Library, as they explore ways to provide improved reference outcomes for customers through mobile technology. Each librarian has implemented new reference tools for customers including: connecting users to reference tools with QR (Quick Response) codes, roving reference with mobile devices, SMS reference, and mobile database instruction during the reference process. Participants will learn about barriers, how each librarian overcame them, and how mobile reference can be improved.

AB - Meeting your customers where they are has taken on a whole new meaning in the 2010s. Join Amy Vecchione, of Boise State University, and Tobie Garrick, of Boise Public Library, as they explore ways to provide improved reference outcomes for customers through mobile technology. Each librarian has implemented new reference tools for customers including: connecting users to reference tools with QR (Quick Response) codes, roving reference with mobile devices, SMS reference, and mobile database instruction during the reference process. Participants will learn about barriers, how each librarian overcame them, and how mobile reference can be improved.

KW - libraries

KW - mobile

KW - reference

UR - https://scholarworks.boisestate.edu/lib_facpubs/44

M3 - Presentation

ER -

Exploring Mobile Reference

Abstract

Keywords

EGS Disciplines

Access to Document

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