Abstract
Literature from the service industries consistently defines quality service in terms of the user, whereas library literature rarely defines quality reference service other than in simple quantitative terms. Quality reference service meets user needs and expectations through appropriate staff behavior and communication skills, a user friendly environment, and suitable levels of staff morale and workload.
| Original language | American English |
|---|---|
| Journal | Journal of Academic Librarianship |
| Volume | 20 |
| Issue number | 2 |
| State | Published - May 1994 |
| Externally published | Yes |
EGS Disciplines
- Library and Information Science