Following a Ten-Step Procedure to Evaluate the Administrative Services Qualification Card Program

In this article, the authors describe a ten-step procedure for conducting program evaluation in the HPI context, followed by a case study illustrating the procedure taken and outcomes produced. A team of graduate students at Boise State University completed an evaluation study of an Administrative Services Qualification Card program in a not-for-profit organization by following the ten-step evaluation procedure. The end result was a set of evidence-based recommendations focused on improving the quality of the program.