TY - JOUR
T1 - Have you found what you are looking for? How values orientations affect pro-social change after transformative service experiences
AU - Hamby, Anne
AU - Farrell, Justine Rapp
N1 - Publisher Copyright:
© 2022 American Council on Consumer Interests.
PY - 2022/9/1
Y1 - 2022/9/1
N2 - Past research on transformative service experiences suggests that participating individuals may experience positive, as well as (unintended) negative well-being consequences. Most of this work has examined aspects of the service provider and the service experience as a causal factor, underemphasizing aspects of the participants in such experiences as a determinant. Implementing a longitudinal design in the context of a cross-country bike trip to benefit multiple sclerosis, the authors investigate how changes in participants' civic attitudes and skills, as well as perceived personal change and connection to the experience, may depend upon the participants' underlying values orientation. Emerging findings indicate that values associated with achievement and growth may lead to undesirable changes in civic attitudes, while values associated with external validation promote positive personal change and enhanced connection to the organization and cause. Implications for transformative service organizations and research limitations are discussed.
AB - Past research on transformative service experiences suggests that participating individuals may experience positive, as well as (unintended) negative well-being consequences. Most of this work has examined aspects of the service provider and the service experience as a causal factor, underemphasizing aspects of the participants in such experiences as a determinant. Implementing a longitudinal design in the context of a cross-country bike trip to benefit multiple sclerosis, the authors investigate how changes in participants' civic attitudes and skills, as well as perceived personal change and connection to the experience, may depend upon the participants' underlying values orientation. Emerging findings indicate that values associated with achievement and growth may lead to undesirable changes in civic attitudes, while values associated with external validation promote positive personal change and enhanced connection to the organization and cause. Implications for transformative service organizations and research limitations are discussed.
KW - transformative service research
KW - values
UR - http://www.scopus.com/inward/record.url?scp=85132885739&partnerID=8YFLogxK
U2 - 10.1111/joca.12460
DO - 10.1111/joca.12460
M3 - Article
AN - SCOPUS:85132885739
SN - 0022-0078
VL - 56
SP - 1375
EP - 1391
JO - Journal of Consumer Affairs
JF - Journal of Consumer Affairs
IS - 3
ER -