Making and Maintaining the Subject in Call Centre Work

Don Winiecki; Bert Wigman

Making and Maintaining the Subject in Call Centre Work

Don Winiecki, Bert Wigman

Organizational Performance and Workplace Learning Department

Research output: Contribution to journal › Article › peer-review

14 Scopus citations

Abstract

This article reports an ethnographic study of call centre work. Analytics are applied enabling study of relations between power and subjectivity. Findings indicate that organisational 'truth' claims about workers are produced in a constellation of architectural, technological and managerial apparatuses. Workers orient to and reify the power of these claims, even when resisting.

Original language	American English
Journal	New Technology, Work and Employment
Volume	22
Issue number	2
State	Published - 1 Jul 2007

EGS Disciplines

Instructional Media Design

Cite this

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Making and Maintaining the Subject in Call Centre Work

Abstract

EGS Disciplines

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