Now is the Time for Workflow Learning and Performance Support

From the end of 2022 through spring 2023, the Learning Strategy Lab from Boise State University conducted research on the prevalence of various learning technological tools. This included both the current and future uses of such tools. The team discovered a persistent theme: the time for organizations of all kinds to emphasize learning in the flow of one's work-and thereby receive performance support—is now. The research team interviewed nearly two dozen leaders of learning, and supplemented the interviews with reviews of the annual industry reports of Red Thread Research, Linkedin Learning, McKinsey & Company, Bain & Company, and Industry Magazine. Upon analyzing all data, the research team observed three trends: (1) the stark reality of the new i.e. remote) modern workplace as a result of the COVID pandemic; (2) increasingly nuanced and evolving tasks required of employees, and (3) the organization's heightened responsibility to address those dual needs and to do so at scale. The research team further concluded that the optimal manner to address this threefold challenge converges around strong performance support.