Quality indicators for family support services and their relationship to organizational social context

S. Serene Olin; Nate Williams; Michele Pollock; Kelsey Armusewicz; Krista Kutash; Charles Glisson; Kimberly E. Hoagwood

doi:10.1007/s10488-013-0499-z

Quality indicators for family support services and their relationship to organizational social context

S. Serene Olin, Nate Williams, Michele Pollock, Kelsey Armusewicz, Krista Kutash, Charles Glisson, Kimberly E. Hoagwood

School of Social Work

Research output: Contribution to journal › Article › peer-review

43 Scopus citations

Abstract

Quality measurement is an important component of healthcare reform. The relationship of quality indicators (QIs) for parent-delivered family support services to organizational social contexts known to improve quality is unexamined. This study employs data collected from 21 child mental health programs that deliver team-based family support services. Performance on two levels of QIs - those targeting the program and staff - were significantly associated with organizational social context profiles and dimensions. High quality program policies are associated with positive organizational cultures and engaging climates. Inappropriate staff practices are associated with resistant cultures. Implications for organizational strategies to improve service quality are discussed.

Original language	English
Pages (from-to)	43-54
Number of pages	12
Journal	Administration and Policy in Mental Health and Mental Health Services Research
Volume	41
Issue number	1
DOIs	https://doi.org/10.1007/s10488-013-0499-z
State	Published - Jan 2014

Keywords

Child mental health
Family support services
Organizational social context
Organizational strategies
Quality indicators

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Access to Document

10.1007/s10488-013-0499-z

Cite this

@article{06bd64c9d12c4c55a8c902f64cf87938,

title = "Quality indicators for family support services and their relationship to organizational social context",

abstract = "Quality measurement is an important component of healthcare reform. The relationship of quality indicators (QIs) for parent-delivered family support services to organizational social contexts known to improve quality is unexamined. This study employs data collected from 21 child mental health programs that deliver team-based family support services. Performance on two levels of QIs - those targeting the program and staff - were significantly associated with organizational social context profiles and dimensions. High quality program policies are associated with positive organizational cultures and engaging climates. Inappropriate staff practices are associated with resistant cultures. Implications for organizational strategies to improve service quality are discussed.",

keywords = "Child mental health, Family support services, Organizational social context, Organizational strategies, Quality indicators",

author = "Olin, {S. Serene} and Nate Williams and Michele Pollock and Kelsey Armusewicz and Krista Kutash and Charles Glisson and Hoagwood, {Kimberly E.}",

year = "2014",

month = jan,

doi = "10.1007/s10488-013-0499-z",

language = "English",

volume = "41",

pages = "43--54",

number = "1",

}

TY - JOUR

T1 - Quality indicators for family support services and their relationship to organizational social context

AU - Olin, S. Serene

AU - Williams, Nate

AU - Pollock, Michele

AU - Armusewicz, Kelsey

AU - Kutash, Krista

AU - Glisson, Charles

AU - Hoagwood, Kimberly E.

PY - 2014/1

Y1 - 2014/1

N2 - Quality measurement is an important component of healthcare reform. The relationship of quality indicators (QIs) for parent-delivered family support services to organizational social contexts known to improve quality is unexamined. This study employs data collected from 21 child mental health programs that deliver team-based family support services. Performance on two levels of QIs - those targeting the program and staff - were significantly associated with organizational social context profiles and dimensions. High quality program policies are associated with positive organizational cultures and engaging climates. Inappropriate staff practices are associated with resistant cultures. Implications for organizational strategies to improve service quality are discussed.

AB - Quality measurement is an important component of healthcare reform. The relationship of quality indicators (QIs) for parent-delivered family support services to organizational social contexts known to improve quality is unexamined. This study employs data collected from 21 child mental health programs that deliver team-based family support services. Performance on two levels of QIs - those targeting the program and staff - were significantly associated with organizational social context profiles and dimensions. High quality program policies are associated with positive organizational cultures and engaging climates. Inappropriate staff practices are associated with resistant cultures. Implications for organizational strategies to improve service quality are discussed.

KW - Child mental health

KW - Family support services

KW - Organizational social context

KW - Organizational strategies

KW - Quality indicators

UR - http://www.scopus.com/inward/record.url?scp=84892675126&partnerID=8YFLogxK

U2 - 10.1007/s10488-013-0499-z

DO - 10.1007/s10488-013-0499-z

M3 - Article

C2 - 23709286

AN - SCOPUS:84892675126

SN - 0894-587X

VL - 41

SP - 43

EP - 54

JO - Administration and Policy in Mental Health and Mental Health Services Research

JF - Administration and Policy in Mental Health and Mental Health Services Research

IS - 1

ER -

Quality indicators for family support services and their relationship to organizational social context

Abstract

Keywords

UN SDGs

Access to Document

Other files and links

Fingerprint

Cite this