Revisiting and replicating the dominant logic on salesperson job satisfaction, organizational commitment, and turnover

Reza Rajabi, James Boles, Thomas G. Brashear Alejandro, Shikhar Sarin

Research output: Contribution to journalArticlepeer-review

16 Scopus citations

Abstract

This study addresses a significant gap in the sales and marketing literature, limited replication of key research phenomena. The present study uses a longitudinal design to replicate and extend the principle theoretical model in sales management research suggested by Brown and Peterson (1993) meta-analysis and reevaluates our understanding of the drivers and antecedents of salesforce job satisfaction and organizational commitment. Current replication overcomes various limitations found in previous sales research such as the limitedness longitudinal data, static panel of early hire salespeople, while providing additional evidence to support previous findings and extend the body of knowledge.

Original languageEnglish
Pages (from-to)524-532
Number of pages9
JournalJournal of Business Research
Volume126
DOIs
StatePublished - Mar 2021

Keywords

  • Organizational commitment
  • Role ambiguity and conflict
  • Sales rep job satisfaction
  • Salespeople turnover
  • Salespeople turnover intention

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