TY - JOUR
T1 - The cost of mindfulness
T2 - A case study
AU - Hales, Douglas N.
AU - Kroes, James
AU - Chen, Yuwen
AU - David Kang, Kyung Woo
PY - 2012/4/1
Y1 - 2012/4/1
N2 - Mindfulness is a concept that refers to the attentiveness and alertness of people to detail. When applied properly, mindfulness improves the reliability of organizational processes, an important dimension to process quality. However, no study measures the cost of implementing mindfulness, which is necessary for managers when allocating scarce resources among competing improvement initiatives. Using the popular P-A-F framework, this study measures the cost of mindfulness in a healthcare context, and suggests consideration of several activities when implementing it in real-world firms.
AB - Mindfulness is a concept that refers to the attentiveness and alertness of people to detail. When applied properly, mindfulness improves the reliability of organizational processes, an important dimension to process quality. However, no study measures the cost of implementing mindfulness, which is necessary for managers when allocating scarce resources among competing improvement initiatives. Using the popular P-A-F framework, this study measures the cost of mindfulness in a healthcare context, and suggests consideration of several activities when implementing it in real-world firms.
KW - Case study
KW - Mindfulness
KW - P-A-F model
KW - Process reliability
KW - Quality costs
UR - http://www.scopus.com/inward/record.url?scp=84857051485&partnerID=8YFLogxK
UR - https://scholarworks.boisestate.edu/itscm_facpubs/36
UR - http://dx.doi.org/10.1016/j.jbusres.2011.02.023
U2 - 10.1016/j.jbusres.2011.02.023
DO - 10.1016/j.jbusres.2011.02.023
M3 - Article
AN - SCOPUS:84857051485
SN - 0148-2963
VL - 65
SP - 570
EP - 578
JO - Journal of Business Research
JF - Journal of Business Research
IS - 4
ER -