The cost of mindfulness: A case study

Douglas N. Hales; James Kroes; Yuwen Chen; Kyung Woo David Kang

doi:10.1016/j.jbusres.2011.02.023

The cost of mindfulness: A case study

Douglas N. Hales
, James Kroes
, Yuwen Chen
, Kyung Woo David Kang

Information Technology and Supply Chain Management Department

University of Rhode Island
Middle Georgia State University
Middle Georgia College

Research output: Contribution to journal › Article › peer-review

22 Scopus citations

Abstract

Mindfulness is a concept that refers to the attentiveness and alertness of people to detail. When applied properly, mindfulness improves the reliability of organizational processes, an important dimension to process quality. However, no study measures the cost of implementing mindfulness, which is necessary for managers when allocating scarce resources among competing improvement initiatives. Using the popular P-A-F framework, this study measures the cost of mindfulness in a healthcare context, and suggests consideration of several activities when implementing it in real-world firms.

Original language	English
Pages (from-to)	570-578
Number of pages	9
Journal	Journal of Business Research
Volume	65
Issue number	4
DOIs	https://doi.org/10.1016/j.jbusres.2011.02.023
State	Published - Apr 2012

Keywords

Case study
Mindfulness
P-A-F model
Process reliability
Quality costs

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10.1016/j.jbusres.2011.02.023

Cite this

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KW - P-A-F model

KW - Process reliability

KW - Quality costs

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The cost of mindfulness: A case study

Abstract

Keywords

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