Thinking like Your Users – Using Data and Personas to Improve Services at Your Library

Amy Vecchione; Deana Brown

Thinking like Your Users – Using Data and Personas to Improve Services at Your Library

Amy Vecchione, Deana Brown

eCampus Center

Boise State University

Research output: Contribution to conference › Presentation

Abstract

Do you ever get the feeling a service your library offers could be improved? Do you notice users struggle with the same challenges over and over? You might not need more funding to fix it, just a change in perspective. In this workshop you will acquire real skills and design a persona for your library. Personas are fictional people, but based on data and observations. Using personas will help you make user centered decisions. This workshop will walk participants through the process of creating personas they can apply to specific services their library offers.

Original language	American English
State	Published - 30 Sep 2015
Event	Idaho Library Association Annual Conference - Duration: 30 Sep 2015 → …

Conference

Conference	Idaho Library Association Annual Conference
Period	30/09/15 → …

EGS Disciplines

Library and Information Science

Access to Document

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Cite this

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title = "Thinking like Your Users – Using Data and Personas to Improve Services at Your Library",

abstract = "Do you ever get the feeling a service your library offers could be improved? Do you notice users struggle with the same challenges over and over? You might not need more funding to fix it, just a change in perspective. In this workshop you will acquire real skills and design a persona for your library. Personas are fictional people, but based on data and observations. Using personas will help you make user centered decisions. This workshop will walk participants through the process of creating personas they can apply to specific services their library offers.",

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AB - Do you ever get the feeling a service your library offers could be improved? Do you notice users struggle with the same challenges over and over? You might not need more funding to fix it, just a change in perspective. In this workshop you will acquire real skills and design a persona for your library. Personas are fictional people, but based on data and observations. Using personas will help you make user centered decisions. This workshop will walk participants through the process of creating personas they can apply to specific services their library offers.

M3 - Presentation

T2 - Idaho Library Association Annual Conference

Y2 - 30 September 2015

ER -

Thinking like Your Users – Using Data and Personas to Improve Services at Your Library

Abstract

Conference

EGS Disciplines

Access to Document

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Cite this